SHIPPING
Please allow up to five business days for processing and verification.
We ship all over the world!
Please email [email protected] for any shipping questions or concerns.
All Domestic orders are shipped by MRW on business days (Monday through Friday). All International orders are shipped by UPS, DHL or MRW every Thursday.
PARTIAL ORDERS
The Concrete Co. Madrid ships partial orders. If you order several items, and they are in stock, we will ship them immediately. Outstanding items will ship as soon as they are complete. You will be contacted prior to any partial order being released.
SHIPPING CONFIRMATION
For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information.
RETURNS
At The Concrete Co. Madrid we take great pride in what we make and thoroughly inspect each item before it is shipped. If it has our embossed logo we feel confident it will meet your approval. However, if you are not completely satisfied with your Concrete Madrid online purchase, you can send it back to us for an exchange or refund:
The Concrete Co. Madrid
Return Dept.
Calle Marques de Santa Ana 28
28004 Madrid. Spain
Returns must be postmarked within 30 days of the original shipping date and should be sent prepaid. We will not accept CODs.
All products returned must be unworn, in original condition, and with the tags intact.
Indicate on the back of your invoice form the reason of your return so we can better serve you in the future.
Packing slips are required for all returns. We recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning. We are not responsible for missing packages.
Damages will be returned at our discretion. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
Please allow 2 weeks for the processing of your return/exchange from the date we receive your package.
Full price merchandise returned after 30 days and before 60 days will be issued online store credit only. Merchandise returned after 60 days will be issued online store credit at the current selling price.
If you receive a damaged or mis-shipped item, you must notify us within 3 days of receiving the product to be eligible for a return. We will only accept defective products at our discretion.
If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately.
*All online Custom Embossed Items and any Sale/Clearance purchases including temporary promotional purchases are final sales.
EXCHANGES
We are happy to exchange items within 30 days of purchase, provided the item is unworn and in new, original condition, and is accompanied by a copy of original online sales receipt. All custom orders and items marked Sale/Clearance are non-returnable and non-exchangeable. If return item purchase price is more than exchange item purchase price and exceeds $20 in value, we will issue this difference as online store credit. If this difference is less than $20, we will refund this amount to the original credit card:
Please send item via insured carrier to:
The Concrete Co. Madrid
Exchanges
Calle Marques de Santa Ana 28
28004 Madrid. Spain
A return shipping charge will apply for all exchanges, with the exception of defective items.
Include your name, address, phone number, email address, and which item you would like to exchange for. Please return item using a shipping service that provides a tracking number, as we are not responsible for items lost or damaged in transit.